Knowledge Retention: How to Keep Knowledge from Walking out the Door

Tuesday, Oct. 7, 2008
Union League Club, 65 W. Jackson Blvd, Chicago 

 

Schedule:
11:00–11:30	Registration
11:30–1:00	Lunch with panel discussion
1:00–1:30	Break
1:30–5:00	Workshop (with a break)

“In years gone by the physical plant and equipment were the assets to be guarded. Now, increasingly, our most valuable assets walk out the door at five o'clock every day.  Though the workers leave the machines and computers behind when they go home, they take the experience and skill-sets with them. If they don't come back, we're in deep trouble.”  From http://goliath.ecnext.com/coms2/gi_0199-89466/Real-assets-walk-out-the.html.  

How do organizations identify and deal with capturing and retaining knowledge from employees who are retiring or leaving? Join SLA Illinois and KM Chicago members for an exploration of this important issue and how information professionals can play a relevant role within their organizations.   

Lunch Panel

Two KM practitioners will discuss their experiences, followed by a question and discussion session. Bring your questions and comments on this topic! 

• Curtis Conley is a knowledge management professional and doctoral candidate at Northern Illinois University.  Curtis’ KM experience in professional service firms has included the implementation of tools and processes targeting knowledge retention, capture, sharing and reuse. His dissertation and research focuses on the factors critical for the success of KM initiatives in organizations.
• Laura Claggett is the manager of Knowledge & Library Services at UOP LLC - a petrochemical technology company headquartered in Des Plaines, IL.  Her team of knowledge management professionals works on knowledge retention of technical experts, mentoring, technology mapping, social network analysis and document management.  Laura has an MLS from the University of Illinois, an MBA from Dominican University, and is an adjunct faculty at Dominican University’s GSLIS.

Afternoon Workshop

Facilitator: Kathy Hagen

In order to meet the challenges of today's competitive environment, organizations must be able to access and use the accumulated experience of their employees.  Experienced employees are retiring and changing positions at unprecedented rates.    What is your organization doing to make sure that this wealth of knowledge is not walking out the door?  This interactive half-day session will focus on identifying critical knowledge, defining knowledge risks and developing a knowledge transfer plan.

Before starting her own business, Kathy held positions that combined knowledge management, process improvement, change management, and information technology in the life sciences, manufacturing, and retail industries. Kathy worked with Deloitte as a Senior Manager heading the Intellectual Capital Practice and served as the Assistant Director of Exploratory Development Informatics and Knowledge Management at Pfizer Pharmaceuticals in Groton, Connecticut. Prior to Pfizer, Kathy Hagen was the principal leading the Global Knowledge Management Practice for Health Care at Computer Science Corporation. Kathy serves on the Leadership Team for the Twin Cities Knowledge Management Forum. She teaches Knowledge Transfer at the Minnesota State College and University System and is a guest lecturer at St. Thomas University Graduate School of Business.   For more information, see http://www.klhagen.com/. 

Lunch Menu

• Tossed Garden Salad
• Grilled Breast of Chicken with a Lemon Caper Butter Sauce w/ Roasted Potatoes and Vegetables
  ~or~
  Vegetarian Option: Grilled Vegetables and Couscous with a Roasted Red Pepper Sauce
   

Registration Info